Saturday, September 23, 2023
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Ionic Services, Inc. offers all of the information technology and accounting services necessary to operate a funeral home or cemetery.  From our menu, you can select just the services you need to improve the operations of your business. Our services create an operational foundation that your firm can use to better serve your families. For example:

  • We provide additional ways for customers to find and interact with your staff.
  • We provide tools that allow your staff to more efficiently service the families.
  • We assume many administrative tasks that would otherwise take your employees' time and focus from the family.
  • We integrate and automate these components to increase efficiency, profitability and accuracy while reducing complexity and effort, which saves you time and money.
  • We provide reports and analysis that allow you to understand your business and find new ways to improve service and manage your firm more profitably.
  • We customize our services to meet your needs. Because we are providing services instead of selling products we can tailor every feature to meet your firm's exact needs and change the features as your needs change.
  • By providing a wide range of services we can give you one partner to work with and one bill to pay versus having to establish and manage relationships with multiple vendors.
  • We reduce manual effort, redundant data entry, and provide you with quicker responses because of the designed-in integration, automation and compatibility of our products. Each of your components is designed with the others in mind, which usually isn't the case with separate vendor products.

At-need Funeral Software
Our funeral management software provides:

  • Contract entry
  • Inventory management
  • Accounts receivable management
  • Document printing
  • Customer information and detailed services tracking
  • Accounting interface for automated posting
  • Management reporting
  • Multi-firm/multi-location management and reporting

    Specifically, our management reporting capabilities, accounting interface, and multi-firm/site functions are unique in the industry.  Our product is also unique in that it is the only web browser based funeral home software on the market.  As a result our product allows:

  • Access from more than 1 computer or location. Sharing data among more than 1 PC is difficult with many other products.
  • Ability to consolidate data between multiple locations for companies with multiple locations.
  • Daily backups of all data and offsite storage to provide you with complete coverage in spite of equipment failures or other disasters that would cause loss of data in local storage environments.
  • Complete customization of the program.  Since we are not selling prepackaged software, we can modify the program to fit your needs initially and as your company and customers grow.

Pre-need Funeral and Cemetery Software
Our pre-need funeral and cemetery software provides:

  • Contract entry
  • Computer printing and automated ACH (bank draft) debiting
  • Accounts receivable management
  • Cemetery records management
  • Cemetery graphing and lot record maintenance
  • Accounting interface
  • Commissions tracking and automated payroll interface
  • Management reporting
  • Multi-firm/multi-location management and reporting

    Our service is provided through an internet based model.  As a result, our product allows all the same benefits as listed under At-need Funeral Software.

Cemetery/Pre-need Trust Accounting
Our accounting team has years of experience in financial reporting and state government requirements in the area of cemetery, perpetual care, and pre-need trust accounting.  We can provide the following services:

  • Assistance in set-up of a trust account
  • Ongoing reporting of trust activity
  • Periodic balancing of trust account and communication on funding requirements
  • Provide all necessary reporting during audits, certificate renewals and other regulatory events.

Accounting and CPA Services
Our accounting team can provide the following:

  • Monthly financial statements
  • Account Reconciliation
  • Bank/Check Reconciliation
  • Regular Management Reporting
  • CPA services
  • Sales Tax
  • Income Tax Preparation

Payroll Services
Through our relationship with ADP, we can provide:

  • Payroll for all staff
  • Commissions payroll for sales counselors
  • Integration with our Accounting and Pre-need/Cemetery Software

Checking Account Management &
Laser Check Printing

We offer a check printing utility that will allow your staff to print checks on their printer instead of handwriting checks.  It includes:

  • Laser Checks on 8½ x 11 paper.  Format customizable
  • Electronic Vendor List
  • Automatic Check Register
  • Support for multiple locations and bank accounts
  • Accounting interface
  • Customizable reporting by vendor, check number, date, etc.

Internet E-Mail Services
We offer:

  • Unlimited e-mail boxes
  • Your own domain name
  • Calendaring, Contacts, Tasks, Journaling

Internet Web Site
We offer a web site built and designed specifically for the funeral and cemetery industry.  It includes:

  • Tour of facilities
  • List of services
  • Product catalog
  • Staff biographies and Firm history
  • Current events
  • Online Obituaries (linked to Funeral Management Software)
  • Ability for customers to contact you via email
  • Ability for you to add new events and customize site on your own

Customer Surveys
Through our Funeral Management Software, we can distribute surveys to all at-need customers.  We will then record the responses and you can view the individual responses as well as run reports that summarize and analyze the results.

PC, Printer, and other hardware and software support
We will provide technical support for all of your on-site IT equipment.  This includes:

  • PC Support for hardware and Windows operating systems questions and issues
  • Printer set-up, troubleshooting, and repair issues
  • Software questions and problems with common software programs such as Word, Excel, PowerPoint, Outlook, Internet Explorer, Anti-Virus software, etc.
  • Assistance with industry software for Memorial Folder printing or other literature preparation
  • Assistance with Internet access set-up and troubleshooting
  • Provide hardware - We can purchase and own the computer equipment and take complete responsibility for all hardware repair issues